FAQs

How long will it take for my order to ship? When will I receive it?
Orders typically ship the same business day or within 1-2 business days. In some rare cases, delays may occur. On average, products will be delivered within 4-7 days. If shipping takes longer than usual, this will be noted on the product page. We guarantee the fastest processing and shipping times in the industry, as well as the most responsive customer service.

Which payment methods do you accept?
We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, American Express, Discover)

• Apple Pay

• Google Pay

What is your return policy?
We offer a 30-Day Money Back Guarantee on all items. For more details, please check out our 30-Day Return Policy at the bottom of the page.

What is your cancellation policy?
You can cancel any order for a full refund before it has been shipped. If you wish to cancel your order, please notify us immediately at support@powerlandtools.com. Once the order has shipped, it will be subject to our 30-Day Return Policy.

What if my product is damaged?
Upon receiving your item(s), inspect the packaging for any damage. If you notice any damage, including to the box, make a note of it when signing for delivery. If you cannot inspect the package during delivery but suspect damage, write "suspect damage" on the delivery receipt. If your item(s) are damaged upon arrival, please email photos to support@powerlandtools.com, and we will process a replacement or compensation.

How do I place an order?
To place an order online, simply click “Add To Cart” on the product you wish to purchase and proceed to checkout. Enter your shipping and billing details and complete your order. To place an order by phone, call us at +1 737-265-3359. You will receive an immediate order confirmation, and we will begin processing your order right away.

How do I know when my order will ship?
After you place your order, you will receive a confirmation email with details regarding your credit card authorization and shipping information. Your order will be processed immediately, and you will receive an email with tracking details once it has shipped. If an item is out of stock, you will be notified via email or phone within one business day. We strive to keep all products in stock, but high demand may occasionally lead to items selling out quickly.

Will you send an order confirmation via e-mail?
Yes, we will send an order confirmation email to the address you provide. We recommend saving and printing the email for your records. Please ensure your email address is entered correctly to receive your order confirmation.

Do you charge sales tax?
We are located in Tennessee and only charge sales tax if you are shipping to Tennessee. This can help you save hundreds of dollars compared to ordering elsewhere.

Can I change my order?
Yes, you can change your order at no additional cost by emailing us at support@powerlandtools.com with your request. Any price difference will be credited to your card, or we will issue a custom invoice for the difference. Orders can only be modified before they are shipped. For immediate assistance, email support@powerlandtools.com or call +1 737-265-3359.