Shipping Policy

Thank you for choosing PowerLand Tools! We are dedicated to ensuring that your orders are delivered efficiently and on time. Below are the details of our shipping processes and policies:

Shipping Cost:

  • Free shipping within the USA.

Order Cut-Off Time:

  • Orders placed by 6:00 PM (Monday to Friday, GMT-05:00 Eastern Standard Time) will be processed the same day. Orders placed after this time will be processed the following business day.

Order Processing Time:

  • Orders are typically processed within 1-2 business days.

Order Transit Time:

  • Your order will arrive within 4-7 business days.

Shipping Methods:

  • Most orders are shipped via third-party freight carriers using large trucks. For items requiring freight shipping, you will be contacted to schedule a curbside delivery appointment. Please ensure that you provide a valid phone number at checkout to facilitate this process.

Order Confirmation and Tracking:

  • After placing your order, you will receive a confirmation email indicating that your order has been received and your payment has been approved.

  • A shipment notification will be sent once your order has been dispatched (within 1-2 business days), along with a tracking number and a link to monitor its progress.

Can I Change My Address?

  • If you need to change the shipping address for your order, please contact us within 24 hours of placing your order.

Cancellations:

  • If you change your mind before your order has been dispatched, we can process cancellations. Please refer to our refund policy for any cancellations after the order has been shipped.

Damages and Issues:

  • Please inspect your order upon receipt and contact us immediately if the item is damaged, defective, or if you received the wrong product. We will assess the issue and arrange for a return or replacement. If your item arrives damaged or incorrect, we will provide return shipping.

Contact Us:
We value your trust and aim to provide an excellent shipping experience. If you have any questions or need further assistance, please do not hesitate to contact our customer service team!